FAQ

After you apply for customization order in Junluv, please send related product information to Designers@junluv.com. After receiving your customization demand, Junluv will send you the design effect drawing within 1 working day. When you confirm that the effect drawing is exactly what you need, please reply "Confirm production". After confirming the production, refund and modification of the product are not supported. Please reply the email after confirming. If you encounter any problems in product customization, you can contact Beck@junluv.com at any time

If everything is normal, it is expected to arrive at your hand about 12 working days after you place the order. Of course, some special circumstances may not arrive in time, but we will follow up the logistics information in real time to ensure that the goods will be delivered to your hand in the shortest possible time.

The following is the general process and timeliness of customization:
1. Send the customization information to Designers@junluv.com (1 working day) after initiating the customization request;
2. Junluv designer will make the effect drawing within 1 working day and reply to you for confirmation (1 working day);
3. You can reply to us within 2 working days to confirm the production (1-2 working days);
4. After confirming the production, we will put it into production (3-5 working days);
5. We will arrange the delivery of the goods after production (4-6 working days);

It should be noted that if the order is all right, you can receive the goods in about 12 working days at the earliest!

At Junluv, we take your satisfaction very seriously and we are ready to provide you with any inquiries regarding your order. Our customer support team is available 24 hours a day to answer your questions. Feel free to contact us via email at Beck@junluv.com. We are more than happy to help you in any way you need!

Junluv prioritizes environmentally friendly and healthy materials and works closely with trusted suppliers in a shared commitment to sustainability. The Junluv team conducts comprehensive assessments to ensure that materials meet the highest standards of safety and quality,To provide you with the best and safest products.

At Junluv, we make every effort to accurately represent the colors of our products in our photos. However, please note that the colors may vary slightly due to different display Settings and lighting conditions. We recommend referring to the product description and details for additional information about the color and material of the product. If you have any color-related questions, our customer support team is here to help. Your satisfaction is our top priority and we strive to provide you with the best shopping experience possible.

We are sorry, because the products produced by junluv are customized products, so once the order is valid, refund is not supported. For details, please see: Refund Policy

At Junluv, we currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.